Hello from NA nail salon.
We’d like to share an honest roundup of the reviews we received in June.
It would be easy to only share the glowing reviews. But we felt that wouldn’t give you an honest picture of who we really are. By openly sharing the feedback we received alongside our plans for improvement, we hope to show our sincerity and our commitment to growing. We’re still finding our way — and because of that, we want to be honest.
📊 June 2026 Customer Reviews
- Total reviews: 48
- Average rating: ★4.9
- Atmosphere: ★4.9
- Service: ★4.9
- Technique & results: ★4.9
- Menu & pricing: ★4.9
We received 48 reviews in June — more than double last month. We’re truly grateful that so many of you took the time to share your voice. Every overall rating was ★4 or above, averaging ★4.9. Objectively, that’s an exceptionally high rating. Even so, we want to sincerely face the voices that rated individual categories ★4, and those who shared specific concerns.
Words That Warmed Our Hearts
Nā-chan (Female, Late Teens) ★5
“I found you on TikTok and visited for the first time! The staff member was so kind and warm, easy to talk to, and made my nails even cuter than I imagined!”
We’re so happy you found us on social media and worked up the courage to visit for the first time. Hearing that you felt it was “easy to talk to” tells us our wish — for you to relax and feel at ease — reached you. We’ll be waiting for you next month.
Kokoro (Female, Early 20s) ★5
“I brought in a design with a lot of steps, but you did it so carefully. The accuracy of the recreation genuinely amazed me!”
The more challenging the design, the more it drives us. “High recreation accuracy” is the greatest compliment we can receive as technicians. Nails that make you happy every time you glance at your hands — we’ll keep creating exactly that.
Hono (Female, Late 20s) ★5
“Whatever nails I ask for, you always tell me they’re cute and give me exactly the result I hoped for. The longevity is perfect too — I’ve never met a salon where my nails last this well.”
“I’ve never met a salon where my nails last this well” — longevity is something we’ve always cared deeply about, so these words truly encourage us. We’ll keep working carefully, one nail at a time, to keep delivering exactly what you hoped for.
Yu (Female, Early 30s) ★5
“My nails used to break or lift right away, but now they last incredibly well. The service is kind, the time flies by, and the colors and set designs are all so cute — I always struggle because there’s too much to choose from (laughs).”
We’re so glad we could solve the trouble of nails that break and lift easily. “Too much to choose from” — if you’re enjoying that many options, then all our work expanding the colors and designs has been worth it. We’ll keep delivering the joy of choosing, too.
Marimo (Female, 40s) ★5
“You did a hydrangea design for me — a magnet nail with beautiful transparency that I love. There are so many colors and parts along the whole wall, and it’s always clean and calm whenever I visit, so I’d recommend it even for first-timers.”
We’re truly happy you could enjoy the season at your fingertips, and that you felt the space was “clean.” Creating a calm, comfortable environment is something we’ll always cherish. Please look forward to next season’s designs, too.
Areas We’re Taking Seriously
June was a truly grateful month, with all 48 reviews rated ★4 or above. Even so, one guest kindly shared detailed feedback. We want to be transparent about it.
Komo-chan (Female, Early 20s) ★4 / Technique & results ★4
I really liked the design and the service. However, I had booked a tip-off, but it was removed with a fill-in instead. I mentioned it partway through, but it didn’t seem to fully get across. I was also bothered by some gel overflow, by the sides of my natural nails being filed quite thin (which hurt for a few days), and by one nail lifting after about a week.
First, thank you for liking the design and atmosphere — and for booking your next appointment with us. That said, every point you raised is a genuine issue for us to address.
The gap between what you booked (tip-off) and what was actually done (fill-in) means our booking details weren’t properly shared internally. Filing the sides too thin and causing pain, and the lifting after a week — we failed to deliver these as the “standard quality” you deserve. We deeply regret leaving you anxious about whether it might turn into a green nail.
What we’re working on:
- Always verbally confirming the booked menu (tip-off / fill-in / whether removal is included) before the service, to eliminate any mismatch
- Checking for over-filed sides, ridges, and gel overflow in two stages — during and after the service
- Clearly guiding you on repairs (within two weeks of your appointment) so you can come in quickly if any lifting or issue occurs
Sakura (Female, Late 30s) ★4 / All categories ★4
You kindly and carefully accommodate sudden changes and requests. Your attentive service puts me at ease. Thank you.
Receiving such warm words while still rating each category ★4 — we take this as a sign of an unspoken “one more step” we have yet to reach. Even if our kindness and care came through, there may have been something in the finish or overall satisfaction where you felt “just a little more.” Next time we meet, we’ll place even greater importance on the pre-service consultation so we can close that gap.
Our Focus for July
Based on the June feedback, here’s what we’re prioritizing in July:
- Confirming booking details: Always verbally confirming the menu (tip-off / fill-in / whether removal is included) before the service
- Careful finishing: Checking for over-filed sides, ridges, and gel overflow during and after the service
- Aftercare: Strengthening our repair guidance so it’s easy to come back if any issue arises
- Communication: Drawing out even the “one more step” of your wishes during the pre-service consultation
From the smile that greets you when you walk through the door, to the moment you look at your nails and think “I love these” — we’re committed to every part of that experience. We won’t take the joy of 48 reviews for granted; we’ll carry each piece of feedback with the same care as we head into July.
Closing
We sincerely thank every customer who visited us in June. Kind words and honest feedback alike — both are something we grow from.
If you leave us a review, it encourages us and gives us a chance to learn where we can do better. We welcome honest opinions, even if they’re critical.
For any questions or consultations, feel free to DM us on Instagram anytime.
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