Hello from NA nail salon.
We’d like to share an honest roundup of the reviews we received this month.
It would be easy to only highlight the glowing feedback. But that wouldn’t give you a true picture of who we are. By sharing every review — the wonderful ones and the “almost there” ones — we hope to show both our sincerity and our commitment to growing.
📊 March 2026 Customer Reviews
- Total reviews: 43
- Average rating: ★4.9
- Atmosphere: ★4.9
- Service: ★4.9
- Technique & results: ★4.9
- Menu & pricing: ★4.9
March was our most reviewed month yet, with 43 reviews. Zero ★3 or below, and 39 were ★5. The numbers made us genuinely happy — but we still read each review with the same care.
Words That Warmed Our Hearts
Rina (Female, Late 20s) ★5
“They always check whether the removal feels too hot. They also bring out several color options and let you swatch them, so the result matches your vision. Being able to step away from the lamp light to check how the color looks in everyday lighting was really helpful. This was by far the most attentive service I’ve received at any salon. I’ll definitely be back!”
“By far the most attentive” — thank you so much. Checking the temperature during removal, swatching colors in natural light — these feel like small things, but knowing they made a difference means a lot.
Tarugi (Female, Late Teens) ★5
“They really listened to what I was looking for in terms of design and atmosphere, and the result was exactly what I’d imagined! They checked in on all the little details throughout, so I felt completely at ease. The conversation during the appointment was so fun — the time flew by! The warm, attentive service made it so easy to relax. I’d absolutely love to come back!”
Technique, conversation, atmosphere — every piece comes together to make the visit feel worthwhile. That’s what we’re always going for. We can’t wait to see you again!
Marimo (Female, Early 40s) ★5
“The nail artists are all quite young, but every single one listens carefully to what you want and checks in throughout the process. I think first-timers would feel very comfortable here.”
Hearing that you’d recommend us to first-time visitors is something our whole team can be proud of. You also noticed how we adjust placement and parts for shorter nails — that kind of attention to detail is exactly what we care about.
Haku (Female, Late 20s) ★5
“Every time, the finish is beautiful — the shape, the details, everything is so carefully done that I feel safe leaving it in their hands. The wear is great too; my nails stay perfect for four full weeks. The design suggestions are always well-chosen. Another visit, another great result.”
“Four full weeks” — that’s exactly what we aim for. We care not just about how the nails look right after the appointment, but how they hold up in everyday life.
N (Female, Late 30s) ★5
“This time they showed me a lace design they were considering for future samples — it was so cute I asked for it right then. It turned out so spring-like and I love it. Even the staff at a jewelry store I visited afterward complimented my nails! And congratulations on your upcoming 2nd anniversary — looking forward to my next visit 😊”
Thank you so much for the anniversary wishes! Knowing that your nails earned a compliment at a jewelry store — beautiful nails that travel with you beyond the salon — that’s exactly what we’re working toward.
Areas We’re Taking Seriously
This month had zero ★3 or below, which we’re genuinely grateful for. But we had 4 reviews at ★4, and while the written comments were all positive, we believe the difference between ★4 and ★5 is worth reflecting on.
A (Female, Late 20s) ★4
“They thought through the color and parts changes together with me and checked in throughout. I’m so happy with the design — especially considering it’s a flat-rate course.”
The words are warm and appreciative. Yet atmosphere, service, and technique all came in at ★4. The satisfaction was there — but the “wow” moment may not have been. Something to think about.
What we’re working on:
- Moving from “satisfying” to “memorable” through one extra thoughtful gesture
- Deeper consultations to uncover what the client hasn’t yet put into words
Yusansan (Female, Early 20s) ★4
“There were so many colors to choose from — picking was fun! The drinks and snacks were a nice touch, and the staff was easy to talk to. A lovely time overall.”
We’re glad it was enjoyable! Still, a ★4 overall suggests it was “good” but stopped short of “unforgettable.” Color selection, drinks, conversation — all solid. But is there one thing we could do to make it truly stick in memory?
What we’re working on:
- Adding more personality to the color consultation (e.g. personal color suggestions)
- Making the farewell moment count — a warm, genuine send-off
Our Focus for April
Taking March’s feedback to heart, here’s what we’re focusing on in April:
- From satisfied to delighted: Revisiting the small details that turn a ★4 into a ★5
- Deeper consultations: Getting better at hearing what clients want but haven’t said yet
- The goodbye moment: Being intentional about the last impression — the words and warmth as guests leave
We’re not aiming for “reliably good.” We want every guest to leave thinking: “I have to come back.” One review at a time, one visit at a time — we keep moving forward.
Closing
A heartfelt thank you to every customer who visited us in March. Your 43 reviews are something we’ll carry with us.
If you leave us a review, it encourages us and helps us understand where we can improve. We welcome honest opinions, even if they’re critical.
Leave a Google ReviewFor any questions or consultations, feel free to DM us on Instagram anytime.
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