Hello from NA nail salon.
We’d like to try sharing an honest roundup of the reviews we received.
It would be easy to only share the glowing reviews. But we felt that wouldn’t give you an honest picture of who we really are. By openly sharing critical feedback alongside our plans for improvement, we hope to show our sincerity and our commitment to growing. We’re still finding our way — and because of that, we want to be honest.
📊 February 2026 Customer Reviews
- Total reviews: 6
- Average rating: ★4.5
- Atmosphere: ★4.2
- Service: ★4.7
- Technique & results: ★4.5
- Menu & pricing: ★4.8
This was slightly lower than our usual monthly average — but objectively, ★4.5 is a high rating. Still, we see each piece of feedback as a valuable opportunity to reflect and grow.
Words That Warmed Our Hearts
m (Female, Early 20s) ★5
“After moving to a new area, I struggled to find a salon that felt right — but I finally found one I want to keep coming back to.”
Thank you so much for choosing NA nail salon during such an uncertain time in a new place. Knowing you want to come back means everything to us. We’ll keep showing up for you with care.
Saki (Female, Late 20s) ★5
“My nails look so cute — I’m going to enjoy my trip twice as much!!!”
If your nails helped make a trip or event twice as fun, there’s no greater joy for us. We hope you have an amazing time!
Misaki (Female, Early 20s) ★5
“The cute design and careful finish made me feel so happy with how they turned out!”
“Happy with how they turned out” — that’s the best thing a nail artist can hear. Thank you so much.
Mi (Female, Early 30s) ★5
“Thank you for always making my nails cute every time.”
Thank you for continuing to choose us. The word “every time” reminded us of the time we’ve shared together, and it truly warmed our hearts.
Areas We’re Taking Seriously
Alongside those kind words, we also received ★3 and ★4 ratings. We want to be honest about those too.
Miyu (Female, Early 20s) ★4 / Atmosphere ★3
Miyu gave us ★5 for service, but ★3 for atmosphere.
We take this to mean that the physical space — the comfort and ambiance of the salon — still needs work. We apologize that even though the service met expectations, the atmosphere left something to be desired.
What we’re working on:
- To help you relax more fully, we’ll be introducing a seasonal playlist and warm, eye-friendly lighting
- We’ll also be adding more thoughtful touches during your wait, such as offering drinks
A (Female, Late 20s) ★3 / All categories average
“There are many cute designs and I’m satisfied.”
The written comment was positive, but the overall rating was ★3. We take this to mean that while the designs met expectations, something else fell short.
The gap between the words and the rating tells us something important: “something was missing.” Whether it was the consultation, the communication during the appointment, or the overall quality of the experience — there’s still a lot we can polish.
What we’re working on:
- More thorough consultations before the appointment
- More frequent check-ins and communication during the service
- Reviewing the overall experience from arrival to departure
Our Focus for March
Based on the February feedback, here’s what we’re prioritizing in March:
- Ambiance: Improving the atmosphere (music, lighting, scent)
- Deeper service: Stronger consultations and in-appointment communication
- Overall experience: Creating a space and time that makes clients want to return
From the scent that greets you when you open the door, to the shine on your fingertips as you leave — we’re committed to making every moment count, without compromise. We take every single review to heart and work to improve a little more each month.
Closing
We sincerely thank every customer who visited us in February. Kind words and critical feedback alike — both are something we grow from.
If you leave us a review, it encourages us and gives us a chance to learn where we can do better. We welcome honest opinions, even if they’re critical.
For any questions or consultations, feel free to DM us on Instagram anytime.
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